Maskan
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Your compound's maintenance, visible
from report to archive

One Arabic-first platform for residents, management, maintenance companies, and the HOA, with SLA timers, controlled budgets, and a complete archive.

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SLA dashboard
The Maskan SLA dashboard: vendor compliance rate, response and resolution averages, and the at-risk and overdue tickets
Real screens from the platform, with illustrative data

The maintenance happens, the proof disappears

Maintenance today runs on WhatsApp groups and scattered paper.

No record proves who did what and when, and disputes have no evidence.

And the board cannot see where the maintenance money went.

How Maskan works, in six steps

  1. The resident opens a report from their phone and attaches a photo.

  2. The property manager reviews and assigns it to a maintenance company.

  3. The company accepts the assignment and tasks its technician team.

  4. The technician does the work and documents it with before and after photos.

  5. The manager approves the work and the invoice.

  6. The HOA chairman closes the case, and it is archived with its full record.

Maintenance requests
The Maskan maintenance requests board: a kanban pipeline of ticket states from under review to approved, with an SLA badge on every ticket
The ticket pipeline in the platform: every request moves through states with its SLA badge

Every role gets its own view

Resident

Reports faults from their phone and tracks the request as it moves.

Property Manager

Triages and dispatches reports, oversees execution and approvals.

HOA Board

Approves the budget and SLA terms, reads the reports, and holds the final close.

Maintenance Company

Receives assignments, distributes them to its teams, and uploads invoices.

What does the board get?

  • SLA timers that show whether the vendor met its commitments.

  • Budget consumption with advisory alerts at 80% and 100%, before overspend.

  • A case file for every closed job: photos, invoice, and the full history.

  • Formatted Arabic PDF reports, ready for board meetings.

A page from the budget report PDF: executive summary, consumption rate, and spend by issue typePage one of a case-file PDF: ticket details, SLA outcome, the invoice, photos and evidence, and the audit logThe case-file timeline: every event with its actor and time
Documents the platform actually produces, with illustrative data
Budget dashboard
The Maskan budget dashboard: total budget, approved spend and remaining, consumption rate, and spend by issue type
The budget dashboard as it appears in the platform

The budget, under control

A budget per property and service category, measured as it is consumed: total, approved spend, and remaining, with the costliest tickets and advisory alerts before the limit.

Built for Saudi compounds

  • Arabic-first with full RTL, not a translated tool.

  • Gregorian dates and Western digits.

  • Amounts in Saudi riyals.

  • Role-based access with a complete audit trail.

See your compound this clearly

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